Employee Relations Consultant
What can you expect from this role?
You will manage your assigned clients (book of business), and support them by alleviating workplace tension, conflict, and complaints using exceptional interpersonal skills and a white glove approach. Once amicable resolutions are achieved, you will help them strategize on longer term solutions, so they can both resolve issues now ("put out fires") and implement preventative measures going forward.
Why ViaVision Group?
Organizations sometimes struggle with responding to complex employee relations situations in a timely and effective way. Onsite HR often find themselves overwhelmed by the unanticipated new case load they now have to manage, and the possibility of an unfavorable resolution is very taxing on HR, on managers, on employees involved, and on the overall reputation of the company. When there is negative workplace tension and conflict, bandwidth, productivity, and good will is drastically impaired.
ViaVision offers a solution for our customers. We put out fires using exceptional interpersonal skills and a white glove approach – either through total hands-on case resolution (ViaVision Outsource) or through step-by-step coaching (Manager Tools). Once we have a favorable resolution, ViaVision offers ongoing support through well-being programs (ViaVision Wellness) so that organizations can achieve preventative measures going forward.
Our programs result in immediate and significant improvements for our clients, including higher engagement, better team relations, and a more harmonious work environment. A holistic approach to case resolution and wellness ultimately results in employees achieving a higher focus at work which allows them to better attend to their customers’ needs and help their organizations achieve higher overall profitability.
Essential Duties/Responsibilities:
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ER hands-on support and guidance to clients in the following areas:
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General Employee Relations Advice and Consultation
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Conflict Resolution
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Underperformance Corrections
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Disciplinary Matters
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Performance Improvement Plans
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HR Inquiries/HR Investigations
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Undue Burden Analysis
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Workplace Accommodations
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Reorganization Plans
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Separations
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Provide clients preventative measures in the following areas:
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Manager Trainings on ER/Team practices
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Manager 1:1 Coaching
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ER Process Improvements
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Establish a trusted advisor relationship with clients.
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Provide accurate information in an efficient, friendly, professional, and empathetic manner translating to a positive client experience.
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Deliver excellent client service practices and compliant HR advice, leveraging support from senior management, as needed.
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Ensure proper triage, escalation, and effective resolution of HR issues and challenging client interactions through escalation to senior management.
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Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to ViaVision’s client retention and customer satisfaction/acquisition goals.
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Document and efficiently manage client cases/files.
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Responsible for taking initiative and action towards professional development, taking on stretch assignments and additional projects, as well as staying advised on statutory and regulatory compliance practices.
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Other projects and responsibilities may be added as needed.
Position Requirements
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Bachelor’s Degree in HR, Psychology, Business, or related field.
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>5 years’ experience in HR handling employee relations matters.
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Strong knowledge and understanding of both state and federal employment laws.
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Excellent interpersonal skills, ability to generate from every interaction a virtual handshake or hug.
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Ability to effectively communicate with employees at all levels of the organization.
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Excellent written communication skills.
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Capable to work independently and autonomously, and in a team when required.
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A demonstrated commitment to high professional ethical standards and a diverse workplace.
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Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities.
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Must be detail oriented and highly organized.
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Effective time management and organizational skills.
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Ability to effectively meet customer needs and take responsibility for customer satisfaction.
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Ability to follow established procedures in a timely and accurate manner.
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High level of proficiency in Microsoft Office Suite, experience with CRM is a plus.
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Fluency in English, bilingual a plus.
Work Location
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Mostly Remote
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Might require minimal travel to a client’s office, up to 5%
Compensation
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Hours: 40 hours a week
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Pay Structure: Exempt Salary + Commission